Shipping policy

SHIPPING POLICY

Last updated: August 16, 2026

This Shipping Policy explains how Homleague processes and delivers orders placed through our online store.

Shipping Destinations

We currently ship within the United States only.

Shipping availability may vary for Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO, FPO, and DPO addresses. Available shipping options will be displayed at checkout.

We do not currently offer international shipping through our website.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Processing may take longer during holidays, promotional events, periods of high order volume, or circumstances outside our reasonable control.

You will receive a shipping confirmation email after your order has shipped.

Shipping Rates

We offer free standard shipping on eligible orders within the United States.

Expedited shipping may be available for an additional charge. Available shipping methods, estimated delivery times, and applicable charges will be displayed at checkout before payment.

Oversized, heavy, or specially handled items may be subject to additional shipping charges and may not qualify for free shipping. Any applicable charges will be displayed at checkout.

Estimated Delivery Time

Standard delivery generally takes approximately 3–10 business days after shipment, depending on the delivery address, carrier, package size, and local delivery conditions.

Order processing time and delivery time are separate. An order may require 1–3 business days for processing before it is transferred to a carrier.

Most standard orders are expected to arrive within approximately 4–13 business days after the order is placed.

If expedited shipping is available, the estimated delivery time will be displayed at checkout. Expedited shipping reduces the estimated transit time after shipment but does not eliminate order processing time.

All delivery dates and times are estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, high shipping volume, incorrect address information, local delivery conditions, and events outside our reasonable control may cause delays.

Shipping Carriers and Delivery Partners

We work with a variety of shipping carriers, regional carriers, and local delivery partners.

The carrier used for your order may vary depending on the delivery address, package size, product availability, warehouse location, and selected delivery service.

A package may be transferred from one carrier to another or assigned to a local delivery partner for final-mile delivery. The company completing delivery may differ from the carrier shown when the shipment first begins.

We are generally unable to guarantee that a specific carrier will be used for an order.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take 24–48 hours to update after the carrier receives the package.

Some shipments may involve more than one carrier or delivery partner. In these cases, the tracking number or tracking website may change during transit.

If your tracking information has not updated for several business days, please contact us at homleaguestore@gmail.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing an order.

If you need to correct your address, contact us as soon as possible at homleaguestore@gmail.com. We will try to accommodate the request, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or repeated unsuccessful delivery attempts, additional shipping charges may apply before the package can be resent.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at homleaguestore@gmail.com.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. However, changes and cancellations cannot be guaranteed.

Once an order has shipped, it generally cannot be changed or canceled. After receiving the order, you may request a return in accordance with our Return & Refund Policy.

Damaged Packages

Please inspect your order promptly after delivery.

If your package or product arrives damaged, contact us as soon as possible at homleaguestore@gmail.com and provide:

  • Your order number;
  • Clear photographs or videos of the damaged product;
  • Photographs of the outer shipping box;
  • A photograph of the shipping label;
  • A description of the damage.

Please keep the product, original shipping box, and all packaging materials until the matter has been reviewed. The carrier may require them for inspection.

Do not discard or return a damaged product unless we instruct you to do so.

If the damage is verified, we will assist with an appropriate resolution in accordance with our Return & Refund Policy.

Lost Packages

If tracking has not updated for an extended period or your package appears to be lost, please contact us at homleaguestore@gmail.com.

We may ask you to confirm your delivery address and other order information. We will assist with contacting the carrier or local delivery partner and initiating an investigation when appropriate.

Carrier investigations may take several business days. Refunds or replacements will be considered after the available tracking information and investigation results have been reviewed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check entrances, garages, side doors, parcel lockers, mailrooms, reception areas, and other possible delivery locations.
  2. Ask household members, neighbors, building staff, or property management whether they accepted the package.
  3. Allow up to 48 hours, as some carriers may mark a package as delivered shortly before completing final delivery.
  4. Contact the carrier or local delivery partner using the tracking information.
  5. Contact us at homleaguestore@gmail.com if the package still cannot be located.

We will review the available information and assist with a carrier investigation when appropriate.

Refused or Undeliverable Packages

Packages returned because of refusal, an incorrect or incomplete address, failure to collect the package, or repeated unsuccessful delivery attempts may be treated as customer-initiated returns.

Original shipping costs, return-to-sender fees, and additional delivery costs may be deducted from the refund when permitted by applicable law.

If you would like an undeliverable package resent, additional shipping charges may apply.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Homleague Team
Email: homleaguestore@gmail.com
Phone: +1 (949) 508-5800
Address: 19953 Harrison Avenue, City of Industry, CA 91789, United States