Return & Refund Policy

We accept return requests within 30 days of delivery.

To request a return, please contact us at homleaguestore@gmail.com and provide your order number, the reason for the return, and photos or videos when applicable.

If your return is approved, we will provide the return address and instructions. Items returned without prior authorization will not be accepted.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The item must be new, unused, and in its original condition.
• All original packaging, accessories, parts, and documentation must be included.
• A receipt or proof of purchase must be provided.

Reasonable inspection of the product is permitted, but the item must not show signs of use, damage, or alteration.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order upon delivery and contact us promptly if:

• You received the wrong item;
• The item arrived damaged;
• The item is defective;
• Parts or accessories are missing.

Please provide clear photos or videos showing the issue, along with your order number and a photo of the shipping label.

Once the issue has been verified, we will provide an appropriate solution, such as a replacement or refund. We will cover reasonable return shipping costs for verified damaged, defective, incorrect, or incomplete items.

Return Shipping Costs

We will cover return shipping costs when the return is caused by:

• An incorrect item being sent;
• Damage during delivery;
• Missing parts or accessories;
• A verified product defect or quality issue.

For returns resulting from personal preference, the customer is responsible for return shipping costs. This includes:

• Changing your mind;
• Ordering by mistake;
• Selecting the wrong model, size, color, or quantity;
• Finding a lower price elsewhere;
• Delivery delays caused by circumstances outside our reasonable control.

Please do not send a return using a collect-on-delivery service. Shipping costs incurred without our prior approval will not be reimbursed.

Original Shipping Charges

Original shipping charges are refundable only when the return is caused by an incorrect, damaged, defective, or incomplete item.

For returns based on personal preference, original shipping charges are non-refundable. If the order originally qualified for free shipping, we will not deduct the original standard shipping cost from the product refund.

Additional charges for expedited or upgraded shipping are non-refundable unless the return is caused by our error.

Order Cancellations

Orders may be canceled for a full refund before they have been shipped.

If an order has already shipped, we will attempt to intercept the package, but interception cannot be guaranteed. If the package cannot be intercepted, you may refuse delivery when permitted by the carrier or request a return after receiving it.

If a shipped order is canceled for personal reasons, the customer may be responsible for the return shipping cost.

Exchanges

Please contact us at homleaguestore@gmail.com before returning an item for an exchange.

If an exchange is required because an item is damaged, defective, incorrect, or incomplete, we will cover reasonable shipping costs.

For exchanges requested due to personal preference, the customer is responsible for return shipping and any shipping costs associated with the replacement. Any price difference must also be paid or refunded, as applicable.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at homleaguestore@gmail.com.

Non-Returnable Items

We cannot accept returns for:

• Items returned more than 30 days after delivery;
• Used, altered, or customer-damaged items;
• Items missing original packaging, accessories, or parts;
• Items returned without prior authorization;
• Customized or personalized products;
• Items clearly marked as final sale or non-returnable;
• Damage caused by improper use, installation, handling, or storage.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Contact Us

For return, exchange, cancellation, or refund questions, contact:

Email: homleaguestore@gmail.com

Please contact us before returning any item. The return address will be provided after your request has been reviewed and approved.